Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs a second look, or just want to tell us what we got right or wrong? This page covers how to reach the Top Online Casinos team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable route to our editorial team. Write to us at [email protected] and we will get back to you as soon as we can, usually within a couple of working days. If your message is urgent or time-sensitive — for example, you believe a listed offer has changed — say so in your subject line and we will prioritize it.
A short note on what you are contacting us about (a specific casino, a bonus term, a broken link, a general query) helps us route your message to the right person and answer it properly the first time.
What You Can Contact Us About
- Questions about a listed casino — If you want more detail on how we assessed a site such as Raging Bull, Ignition, or any other operator featured on groupsville.com, ask and we will point you to the relevant section of our review.
- Bonus terms and offer accuracy — Welcome offers, wagering requirements, and promotional terms change without much notice. If you have claimed an offer and found the terms different from what we published, let us know so we can verify and update it.
- Corrections — We fact-check our content, but operators do update licensing details, payment options, and withdrawal timelines. If something looks out of date, flag it and we will review it.
- Content suggestions — Want us to cover a topic we haven't, such as a specific state's rules or a payment method you use? Reader input genuinely shapes what we write next.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message. We can point you toward self-exclusion programs and support organizations, though we always recommend contacting the National Council on Problem Gambling or your state's gambling helpline directly for immediate assistance.
- Partnership or editorial inquiries — If you represent a licensed operator or a relevant organization and want to discuss working with us, introduce yourself and outline what you have in mind.
What We Cannot Help With
Top Online Casinos is an independent review and comparison site — we are not a casino operator, a payment processor, or a regulator. We cannot process withdrawals, resolve account disputes, or verify your identity on a casino's behalf. For those issues, contact the casino's own customer support team directly, using the channels listed on their site (usually live chat, email, or phone). If a licensed casino has not resolved a complaint fairly, your state gambling regulator or the licensing authority named on that casino's site is the appropriate next step.
How We Handle Your Message
Every message is read by a real person on our team — we do not rely on automated replies to close out enquiries. We aim to respond within two working days, though this can stretch a little during busier periods. If your question requires us to check facts with a third party, such as an operator confirming a current promotion, it may take slightly longer, and we will let you know if that is the case.
Before You Get in Touch
A few things are worth checking first, since they answer some of the most common questions we receive:
- Bonus terms, minimum deposits, and wagering requirements are set by the casino, not by us — always read the operator's own terms page before claiming an offer.
- Availability of specific casinos and games depends on your state; not every operator we cover accepts players from every state.
- Processing times for deposits and withdrawals vary by payment method and by casino, and can change without notice — check the casino's banking page for current figures.
- If you are looking for options outside the standard US-licensed market, our page on Best Non GamStop Casinos 2026 may be more relevant to what you are after.
A Note on How We Work
Our reviews and ratings are based on research into licensing, published terms, payment options, and game selection, and our rankings are not for sale — commission from any casino we link to does not buy a higher position. If you ever think an offer, rating, or piece of information on our site is inaccurate, we would genuinely like to know, and reader feedback is one of the ways we keep our content current.
Thank you for taking the time to reach out. We read every message and look forward to hearing from you.